FAQs: Payments, Shipping, Returns & Refunds | CARAUANA.com
What payment methods do you accept?
Secure payment processing through PayPal, accepting all major debit and credit cards
Is it safe to pay with a credit card?
Yes, your payment is completely secure. We use SSL encryptionand comply withPCI-DSS standardsto protect your data.
What should I do if my payment is declined?
If your payment is declined, please:
- Check that your card details are correct.
- Ensure you have sufficient funds.
- Contact your bank to confirm there are no restrictions.
If the issue persists, try using an alternative payment method or contact our support team.
Do you charge any additional fees for payments?
No, we do not charge any additional fees for payments. However, your bank or payment provider may apply fees (e.g., currency conversion fees for international transactions).
Can I change my payment method after placing an order?
Unfortunately, once an order is placed, the payment method cannot be changed. If you need assistance, please contact our support team immediately.
How do I get a receipt for my payment?
A payment receipt is automatically sent to your email after your order is confirmed. You can also download it from your account under Order History.
Can I use multiple payment methods for one order?
Currently, we do not support splitting payments across multiple methods. You must complete the purchase using a single payment method.
What currencies do you accept?
We accept payments in multiple currencies, including USD, EUR, GBP, and more. The available currencies will be displayed during checkout based on your location.
What are your shipping options?
We offer the following shipping options:
- Standard Shipping (4-7 business days)
- Express Shipping (3-4 business days)
- International Shipping (delivery times vary by location)
- You can check estimated delivery times during checkout.
Do you ship internationally?
Yes, we ship to most countries worldwide. During checkout, enter your address to confirm availability and calculate shipping costs.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package. You can also track your order by logging into your account and visiting the Order History section.
What shipping carriers do you use?
We work with trusted carriers like UPS, FedEx, DHL, and local postal services to ensure reliable delivery.
Can I change my shipping address after placing an order?
If your order has not yet been shipped, you can contact our support team to update your shipping address. Once the order is shipped, we cannot guarantee address changes.
Are there any shipping restrictions?
Some items may have shipping restrictions due to size, weight, or local regulations. If your order includes restricted items, you will be notified during checkout.
Do you offer free shipping?
Yes, we offer free standard shipping on orders over $50 (or equivalent in your currency). Free shipping eligibility will be displayed during checkout.
What should I do if my package is lost or delayed?
If your package is lost or delayed, please:
- Check the tracking information for updates.
- Contact the shipping carrier directly.
- If the issue is unresolved, reach out to our support team for assistance.
